Customer Service Rep

Respond to customer inquiries via phone, email or in person (counter sales) through sourcing and quoting products, processing orders and resolving concerns. This includes key responsibilities such as:

• Complete order processing (including freight selection, order reception by phone, e-mail, in-person and invoicing).
• Actively increase sales through cross selling and/or upselling.
• Conduct product sourcing and identification.
• Complete order expediting.
• Follow-up on customer quotations.
• Support TSR in product negotiations
• Maintain superior relationships with customers and key vendors.
• Effectively negotiate with suppliers to minimize costs and maximize profit margin.
• Negotiate and communicate price increases to customers.
• Actively engage in continuous learning and development, including expanding personal knowledge of company products & processes

Requirements of a successful candidate:

• Knowledge of the MRO industry, products & services is an asset
• Bilingual (French and English) required.
• High School Diploma required; post-secondary education preferred.
• Minimum 3 years’ customer service experience.
• Strong knowledge of sales processes & tools - CRM applications
• Exceptional computer skills, Microsoft Office
• Strong business acumen; analytical and mathematical skills.
• Excellent communication, including written, verbal, and active listening skills.
• Excellent organizational and time management skills; and the ability to multi task.
• Excellent technical and mechanical aptitude; and problem solving skills.

Assets of a successful candidate:

• Experience within the Industrial Distribution environment.
• Experience working in inside sales, sourcing and quotation.
• Strong knowledge of Industrial Distribution and products.

Attributes of a successful candidate:

• Detail and sales-oriented
• Performance-driven and task-oriented
• Takes initiative and drives for results
• Resilient, and diplomatic when dealing with others
• Curious, probing, inquisitive and eager to learn
• Good team-player with the ability to build strong, functional relationships and work collaboratively