Technical Support Specialist

Reporting to the Director, Information Technology & Business Systems.  An integral part of the company’s Technology Department the Technical Support Specialist (Contract) is the first line of IT support for the company’s employees, technologies, hardware and systems. This individual will support and interface with all levels within the business on a day-to-day basis.

 JOB DUTIES AND REQUIREMENTS

• Provide 1st level IT support for all users in a friendly and professional manner via telephone, email and/or in person
• Maintain incoming help desk tickets and requests and ensure a successful resolution or escalation if required.
• Provide first level user support of various technologies used at the company including, computers / laptops, printers, network devices, phones, software…etc.
• Provide user training as appropriate.
• Setup of new users including hardware, accounts, phones.
• Follow all established processes, guidelines and procedures.
• Create and maintain support documentation.
• Assist with any projects as assigned.

Requirements

• 2+ years’ experience in a similar role providing first line IT support.
• Previous customer service experience.
• Past experience working within a team environment.

Education 

• Currently enrolled in / studying a relevant IT diploma or degree program
• Any relevant IT certifications